Privacy Policy

Last Updated: December 30, 2025

Your privacy is important to us. BabaCloud ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chat software and related services.

1. Information We Collect

1.1 Information You Provide

When you use our chat services, we may collect:

Account Information: Username, email address, phone number, and profile information you choose to provide.
Communications: Messages, files, images, and other content you send through our platform.
Contact Information: Information about your contacts if you choose to sync your address book.
Payment Information: Billing details when you purchase premium services (processed by secure third-party payment processors).

1.2 Information Collected Automatically

When you access our services, we automatically collect:

Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Log Data: IP address, access times, pages viewed, and referring URL.
Usage Information: Features used, actions taken, and time spent on our platform.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our chat services
To process and deliver messages between users
To authenticate users and prevent fraud
To provide customer support and respond to inquiries
To send service-related notifications and updates
To analyze usage patterns and improve user experience
To comply with legal obligations

3. End-to-End Encryption

Message Security: Our chat platform utilizes end-to-end encryption (E2EE) for private conversations. This means that only you and the intended recipient can read your messages. We cannot access the content of your encrypted communications.

However, please note that:

Metadata (such as sender, recipient, and timestamp) may be collected for service operation
Group chats may have different encryption settings based on configuration
Backups stored on third-party cloud services may have different security measures

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent: When you explicitly agree to share information with third parties.
Service Providers: With trusted third-party vendors who assist in operating our services (subject to confidentiality agreements).
Legal Requirements: When required by law, legal process, or government request.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Safety: To protect the rights, property, or safety of our users or others.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

Account Data: Retained until you delete your account
Messages: Encrypted messages are stored on our servers until delivered; you may delete messages from your devices at any time
Log Data: Typically retained for up to 90 days
Backup Data: Retained according to your backup settings

6. Data Security

We implement industry-standard security measures to protect your data:

End-to-end encryption for private communications
TLS/SSL encryption for data in transit
Secure data centers with physical access controls
Regular security audits and penetration testing
Access controls and authentication mechanisms

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and associated data
Portability: Export your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications
Restriction: Limit certain processing of your data

8. Children's Privacy

Our services are not intended for children under 13 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

Standard contractual clauses approved by relevant authorities
Data processing agreements with service providers
Compliance with applicable data protection regulations

10. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you a notification through the app
Updating the "Last Updated" date at the top of this page

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: tasker@babacloud.com
WhatsApp: +852 5925 7033

By using BabaCloud services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.